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1. Request deletion without the app

Support email: artbyagrim@gmail.com

Send your request from the email address used for your Fit U account with the subject Fit U account deletion request. Ask for permanent deletion of your account and associated app data.

Account ownership must be verified before deletion. Never send your password, sign-in code or identity documents with an initial request.

2. Delete directly in Fit U

1. Sign in to the account you want to delete.
2. Open Profile → Delete account.
3. Read the permanent-deletion warning and acknowledge it.
4. Verify your identity: enter your current password for an email/password account, or verify with the same Google account for a Google-only account.
5. Confirm deletion. Wait for the app’s accepted or completed status.

Once accepted, deletion is permanent and cannot be canceled in the app. The app signs you out and clears its local account state. If the app cannot confirm the result, follow its retry instructions or contact support rather than assuming deletion finished.

3. What gets deleted

• Your Fit U sign-in account, account details and profile.
• Your meal, water, exercise and step logs.
• Your weight history, body measurements, goals and preferences.
• Your saved custom foods, recipes and cloud-stored custom-food photos.
• Your saved AI chats, personalization, coach memory and account-linked AI usage records.
• Your account’s plan entitlement record.

Deleting Fit U does not delete your Google account. Any subscription managed by an external payment provider must be managed separately through that provider; deleting an app account does not by itself guarantee subscription cancellation.

4. Timing and retained information

In-app deletion: the backend disables your account and begins cleanup after verification. A follow-up cleanup runs after approximately two hours, on a worker scheduled every 30 minutes, to remove any data written by requests already in progress. Failed cleanup is retried, so completion can take longer during service interruptions.

Email requests: support must first verify account ownership and process your request. We will confirm the outcome by email. Automated in-app timing does not start merely because an email has been sent.

A temporary deletion job stores your account identifier while cleanup is pending. It is removed after successful follow-up cleanup. A redeemed coupon may remain marked as used, but its link to your account is removed.

Google/Firebase infrastructure logs, backups and storage recovery copies may remain for the provider’s applicable retention period. This page does not promise immediate erasure from every backup or provider log. Information already saved on another device may remain there until that device clears or updates its local copy.

For other data questions, see our privacy policy for more information.